Terms & Condtions

Standard terms and conditions of contract
The following terms and conditions apply to all orders for the purchase of services from 1st Aid Responders Ltd.
If you have any questions relating to any of these terms and conditions, please contact us by phone (01664 822487) or email (info@1staidresponders.uk) or write to us (Ashfield House, 13 Melton Road, Long Clawson, Melton Mowbray, Leicestershire, LE14 4NR).
You may print off and keep a copy of these terms and conditions for your records. These terms and conditions do not affect your statutory rights.

Definitions
“Personal data” shall have the meaning set out in the Data Protection Act 1998;
“Service(s)” means the first aid course(s) offered by 1st Aid Responders Ltd;
“We/us” means ‘1st Aid Responders Ltd’ (incorporated under the Companies Act 2006 and registered in England and Wales with Companies House (Company Number 9895773) whose headquarters is at: Ashfield House, 13 Melton Road, Long Clawson, Melton Mowbray, Leicestershire, LE14 4NR
“Website” means www.1staidresponders.uk or any subsequent URL which may replace it;
“You” means the purchaser of services from 1st Aid Responders Ltd.
We reserve the right to cancel or reschedule any of our courses.
Where it is necessary to cancel or reschedule any courses, you will be informed at the first available opportunity and delegates will be rescheduled as a priority to the next available course(s). We do not accept any responsibility for certificates expiring as a result of a cancelled course.

Payment
Full payment is required prior to the course start date. We reserve the right to withhold certificates until full payment has been cleared.
We accept all major credit cards, PayPal payments and bank transfers.
Credit card payments may be made by phone.
We do not store credit card details nor do we share customer details with any 3rd parties.
You can pay by Bank Transfer   Account Name:           1st Aid responders Ltd
Account No:      20377632                     Sort Code: 82-70-18
Please use your name as a reference.

Company and consumer own location cancellations
If you are booking as a company at your own location, the full course fee will be charged for cancellations made fewer than 14 calendar days before the course start date.
Cancellations can be made by phone, or email.
All refunds will be processed within 14 days of receipt.

Company and consumer cancellations at our locations
If you are booking as company or an individual, you have 7 calendar days in which to cancel your booking from the date it was made. Courses may be cancelled up to 14 calendar days prior to the course start date.  If your course is due to start within this 14 calendar day period you will lose your right to cancel and not be entitled to any refund of the fees you paid.
Cancellations can be made by phone, or email.
All refunds will be processed within 14 days of receipt.

Courses

Substitutions
You can substitute a delegate once without incurring a charge, provided that we receive this request at least 24 hours before the course starts. In the event of illness and you provide us with a medical certificate substitutions may be made at shorter notice, but is wholly at our discretion. Substitution requests can be received either by phone, or email.

Group bookings or bookings at your location

Date Transfers
No charges will be applied to any transfer request that we receive, provided that it is received at least 14 working days before the course start date. Any transfer requests received fewer than 14 working days before the course start date will incur an additional 50 per cent charge of the course fee.

Course prices
All our prices are subject to VAT at the prevailing rate. VAT Registration Number for 1st Aid Responders Ltd is
234 404 38.

Course timing and joining instructions
Good time keeping throughout the course is essential. Courses start at 09:15 daily & delegates should arrive in good time to be ready for lessons to begin at the course start time.
Failure to attend the course  will result in the full cost of the course being charged. It is the responsibility of the booker to ensure that the delegate is fully briefed and made aware of these instructions and all course requirements before attending the course.

Attendance
Delegates must attend and complete all aspects of the course to qualify for certification. The full cost of the course will be charged for delegate(s) who arrive late or are absent from all or part of the course. This applies even if they are refused admittance due to lateness.

Meeting the needs of delegates
We have an Equal Opportunities Policy. To enable us to ensure that all customers are treated fairly and their requirements are fully met, you must advise us in advance of any special requirements that your delegate(s) need in order to enable them to participate fully in the training.
Delegates must have sufficient proficiency in English to understand all instruction given.

Delegate selection
It is the responsibility of the employer to select suitable persons to train to become first aiders in the workplace. It is important that such individuals are:
Physically able to provide colleagues with first aid e.g. able to kneel on the floor and administer cardiopulmonary resuscitation (CPR).
The duties of a first aider can be physically demanding. In line with the Health and Safety Executive’s (HSE) Approved Code of Practice, delegates must be free from any condition that will affect their participation in the course and their capability to carry out the duties of a first aider.
Reliable, with the necessary disposition and communication skills.
Able to cope with stressful and physically demanding emergency procedure.
Easily reachable in the event of an emergency at work.
16 years old and above.
Delegates who are unable to meet the above requirements or fail to meet the assessment criteria for the course will not be awarded a certificate and will therefore be unable to act as first aiders within the workplace.

Recertification
It is the employer’s responsibility to ensure that all delegates attending a first aid at work requalification course hold proof of a current (in date) first aid at work certificate which is valid for the duration of the requalification course being attended.

Limitation of liability
Except in respect of death or personal injury caused by our negligence, we shall not be liable by reason of any representation (unless fraudulent) or implied warranty condition or other term, or any duty at common law or under the express terms of this agreement, for any loss of profit or any indirect special or consequential loss, costs, expenses or other claims for compensation.
Our entire liability to you under or in connection with this agreement and the provision of the first aid training shall not exceed the sum of twice the contract value.
Nothing in this paragraph is intended to exclude any liability on our part for fraud.

Data Protection Act 1998
Non-sensitive Personal data collected will be used for the purpose of delegate(s) and course administration and may be disclosed to appropriate bodies/organisations associated with such course.
The information may also be used for marketing purposes and you may be contacted by telephone or email with details of future similar events and courses organised or promoted by us which may be of interest to you.
We will not send marketing communication to any individual or organisations who have requested that their details are not used for such purposes.
We take appropriate physical, electronic and managerial measures to ensure that we keep your information secure, accurate and up to date, and that we only keep it as is reasonable and necessary. If Personal data is disclosed, the Service Provider will ensure the bodies/organisations to which the Personal data is disclosed maintain equivalent measures and processes.
Contact details supplied to us will not be passed on to third parties.

Complaints
If you have any complaint about this website or any of the services we provide, you should contact us on the
number above and we will try and resolve it as soon as possible.

Governing Law
These terms and conditions and all matters connected with any order you place on our website shall be governed by and construed in accordance with the laws of England and Wales and you irrevocably submit to the jurisdiction of the courts of England and Wales.
How to find out what personal information we hold about you
You can request details of the personal information we hold about you under the Data Protection Act 1998. We may require you to pay an administrative fee of £10.00 before we satisfy your request.
If you would like a copy of the information we hold on you, or want to update the information, please contact us at the details shown above.
If you would like to have your details removed from our marketing mailing lists, or to change your marketing preferences, please email info@1staidresponders.uk.